Terms of Service
These Terms of Service (the “Terms“) govern your use of the website at cloudsync.ae and of the cloud software, applications and IT services provided by CloudSync Technologies LLC, a company registered in Dubai, United Arab Emirates (“CloudSync“, “we“, “us“). By using our website or services, or by signing an order for them, you agree to these Terms. If you use the services on behalf of an organisation, you confirm that you are authorised to accept these Terms for it, and “you” includes that organisation.
1. Our services
CloudSync provides:
- Cloud software offered on a subscription basis, including CloudSync One (a business platform for customer relationships, finance, operations and communications), CampusTrack, Scholÿn, SyncSchool360 and related applications, together with their mobile and web apps (the “Software“);
- IT and consulting services such as implementation, cloud, security and managed services, as described in a proposal, statement of work or order (the “Professional Services“).
The Software and the Professional Services are together the “Services“. The specific Services, their scope, fees and term are set out in the order form, proposal or agreement you sign with us (an “Order“). If an Order conflicts with these Terms, the Order prevails for that Order.
2. Accounts and sign-in
- Your organisation’s administrators create and manage user accounts, roles and permissions. You are responsible for all activity under your accounts and for keeping sign-in credentials confidential.
- You may sign in with a password or, where your organisation enables it, with your Microsoft or Google account. When you use Microsoft or Google sign-in, we receive only the basic profile information described in our Privacy Policy.
- Tell us promptly at support@cloudsync.ae if you suspect unauthorised access.
3. Acceptable use
You must not, and must not allow others to:
- use the Services for anything unlawful, fraudulent, harmful or infringing;
- send spam or unsolicited marketing — bulk e-mail may only be sent to people who have given their consent, and every marketing message must carry the unsubscribe link our Software provides;
- upload malware, or attempt to probe, scan, breach or disrupt the Services or another customer’s data;
- access the Services to build a competing product, or copy, resell or reverse-engineer the Software except as the law expressly allows;
- exceed usage limits in your Order or use the Services in a way that degrades them for others.
We may investigate and take reasonable action, including suspending access, where we believe these rules are broken.
4. Your data
- Ownership. You own the data you and your users put into the Software (“Customer Data“). You grant us the rights needed to host, process and display it solely to provide and support the Services and as described in our Privacy Policy.
- Roles. For Customer Data, you are the controller and CloudSync acts as your processor, following your instructions. You are responsible for having a lawful basis for the data you upload, including notices and consents, and for the accuracy of that data.
- Security. We apply appropriate technical and organisational measures, including encryption in transit, encrypted storage, separation between customers, role-based access and audit logging.
- Export and deletion. You may export Customer Data during your subscription. After your subscription ends, we keep Customer Data for 90 days so that you can export it or return, and then delete it, except where the law requires us to keep certain records for longer.
- Data processing terms. Where required by law or requested by an enterprise customer, we will enter into a data processing agreement that supplements these Terms.
5. Fees, renewal and taxes
- Fees, billing frequency and payment terms are set out in your Order. Unless the Order says otherwise, invoices are payable within the period stated on them.
- Subscriptions renew for the same term unless either party gives notice before the end of the current term, as stated in the Order.
- Fees exclude taxes. United Arab Emirates value added tax (VAT) and any other applicable taxes are added where required.
- If an undisputed amount is overdue, we may suspend the Services after giving you written notice and a reasonable opportunity to pay.
6. Availability and support
- We use reasonable efforts to keep the Software available and to give advance notice of planned maintenance. Specific service levels apply only where agreed in an Order.
- Support is provided through support@cloudsync.ae and any other channel named in your Order.
- We continually improve the Software and may change or retire features, but we will not materially reduce the core functionality of a subscribed Software product during a paid term.
7. Third-party services
Some features rely on third-party services that you choose to use or connect, such as Microsoft or Google sign-in, e-mail and messaging channels (for example SMS or WhatsApp), payment providers or AI features. Your use of those services is also subject to their own terms. We are not responsible for third-party services we do not control.
8. Intellectual property
We and our licensors own the Software, the website, our documentation and all related intellectual property. These Terms grant you a limited, non-exclusive, non-transferable right to use the Software during your subscription for your internal business purposes. Deliverables from Professional Services are licensed or assigned as stated in the relevant Order. If you send us suggestions or feedback, we may use them without obligation to you.
9. Suspension and termination
- Either party may terminate an Order if the other materially breaches these Terms or the Order and does not remedy the breach within 30 days of written notice.
- We may suspend access immediately where necessary to protect the Services, other customers or the public, or to comply with the law, and will restore access once the issue is resolved.
- On termination, your right to use the Software ends, section 4 applies to your data, and sections that by their nature should survive (including 4, 8, 10, 11, 12 and 14) survive.
10. Disclaimers
Except as expressly stated in these Terms or an Order, the Services are provided “as is” and “as available”, and to the fullest extent permitted by law we disclaim all other warranties, express or implied, including fitness for a particular purpose and non-infringement. We do not warrant that the Services will be uninterrupted or error-free.
11. Limitation of liability
- To the fullest extent permitted by law, neither party is liable for any indirect, incidental, special or consequential loss, or for loss of profits, revenue, goodwill or data (other than our obligations to restore Customer Data from our backups), however caused.
- Each party’s total liability arising out of or relating to these Terms and the Services is limited to the total fees paid by you to CloudSync in the twelve (12) months before the event giving rise to the claim.
- These limits do not apply to your payment obligations, to either party’s liability for fraud or wilful misconduct, or to any liability that cannot be limited under applicable law.
12. Indemnity
You will defend and indemnify CloudSync against third-party claims arising from Customer Data or from your use of the Services in breach of these Terms or the law. We will defend and indemnify you against third-party claims that the Software, as provided by us, infringes that party’s intellectual property rights, and may modify the Software, obtain a licence or end the affected subscription with a pro-rata refund of prepaid fees.
13. Changes to these Terms
We may update these Terms from time to time. We will post the new version on this page with a new “last updated” date and, for material changes, notify customers by e-mail or in the Software at least 30 days before they take effect. Continued use after the effective date means you accept the updated Terms.
14. Governing law and disputes
These Terms and any dispute arising out of or in connection with them are governed by the laws of the United Arab Emirates as applied in the Emirate of Dubai. The parties will first try in good faith to resolve any dispute through discussion. Any dispute not resolved within 30 days falls within the exclusive jurisdiction of the courts of Dubai.
15. General
- Neither party is liable for delay caused by events beyond its reasonable control.
- You may not assign these Terms without our written consent; we may assign them to an affiliate or a successor to our business.
- If any provision is held invalid, the rest remains in force. A failure to enforce a provision is not a waiver.
- These Terms, together with any Order and our Privacy Policy, are the entire agreement on their subject matter.
- These Terms are written in English. If translated, the English version prevails.
16. Contact
CloudSync Technologies LLC
Dubai, United Arab Emirates
E-mail: support@cloudsync.ae
