Customer helpdesk
CloudSync ServiceDesk
Every customer request in one queue, with its SLA in view.
A helpdesk for teams that support customers: tickets with priorities and SLAs, assignment, a knowledge base, and a client portal where customers raise and follow their own tickets. It is also the helpdesk module of CloudSync One, so support can sit beside sales and billing.
Professional & IT servicesSubscription businessesMulti-branch groups
What it does
- Takes tickets with priorities and SLAs, so the team sees what is due first.
- Assigns tickets to the right person or team.
- Keeps a knowledge base of answers.
- Gives customers a client portal where they raise their own tickets and follow them to the end.
- Runs several companies and branches in one account, with users fenced to their branch.
- Comes with ready-made staff roles, approval workflows and an audit trail of sensitive actions.
- Implemented and supported by CloudSync Technologies in Dubai.
